FAQ & Support

When you take a photo of a watermelon, our AI analyzes multiple visual indicators including the field spot color, webbing patterns, shape symmetry, and surface texture. The AI has been trained on thousands of watermelon images to recognize the signs of ripeness that farmers and produce experts use. It then calculates a ripeness score from 1-100 and provides specific feedback about what it observed.

Our AI significantly improves your odds of picking a ripe watermelon by analyzing multiple indicators that are hard to assess manually. While no method (including expert human judgment) is 100% accurate, users report much better success rates after using the app. The AI is most accurate when you provide clear, well-lit photos showing the whole melon, especially the field spot.

Juicy Melons costs $2.99 as a one-time purchase for lifetime access. There are no subscriptions, no ads, and no hidden fees. This single purchase unlocks all features forever, including future updates. One bad watermelon costs more than the app, so it pays for itself with your first perfect pick!

The AI scanning feature requires an internet connection because the analysis is performed by our cloud-based AI model. However, your saved melon history, preferences, and previous analyses are stored locally and available offline. We're exploring options for basic offline analysis in future updates.

Yes, we take your privacy seriously. Photos you scan are processed for analysis and are not stored on our servers afterward. Your melon history and preferences are stored locally on your device. If you opt into cloud sync, data is encrypted using industry-standard security. We never sell your data or share it with third parties. See our Privacy Policy for details.

If you've reinstalled the app or switched devices, use the "Restore Purchases" button on the purchase screen. Make sure you're signed into the same Apple ID or Google Play account that you used for the original purchase. If you still have issues, contact us at [email protected] with your receipt or order confirmation.

Refunds are handled by Apple (iOS) or Google (Android) directly, as they process all app purchases. Visit your purchase history in the App Store or Google Play Store to request a refund. Both stores typically offer refunds within a reasonable timeframe after purchase. If you're having technical issues, please reach out to us first—we're happy to help troubleshoot!

Currently, Juicy Melons is optimized specifically for watermelons. We chose to perfect one fruit rather than be mediocre at many. The AI is trained specifically on watermelon characteristics like field spots, webbing, and stripes. Support for other melons (honeydew, cantaloupe) may come in future updates based on user demand.

If the app isn't analyzing your photo, try these steps: 1) Make sure you have an active internet connection. 2) Ensure the photo clearly shows the whole watermelon with good lighting. 3) Try moving 2-3 feet away from the melon for a better shot. 4) Make sure the field spot (yellow patch) is visible if possible. 5) If problems persist, try closing and reopening the app, or contact support.

You can reach our support team by emailing [email protected]. We typically respond within 24 hours. Please include details about your device, the issue you're experiencing, and any relevant screenshots. We're here to help you get the most out of Juicy Melons!